The Disney Smile
A hotel in Edinburgh, Scotland is sending one of its staff members to Orlando for a “smile” course in the Disney Institute.
The first thing which springs to mind when you think about Disneyland is people smiling and, although Edinburgh is a long way from Florida, it would be great if we could be as cheerful…
(Notice the Disneyland and Florida in the same sentence 
It’s that “little” mistakes you see sometimes)
…The Americans have a reputation for service with a smile and The Disney Institute is renowned for its hospitality expertise. They have thousands of staff and motivating them all is a major task. I look after 20 to 30 staff but want them all to be happy and positive. (Edinburgh News Scotsman)
