Chapeau to the Annual passport office CM’s
What a great customer service!
have always been sceptical about Disneyland Resort Paris’s customer service!
But today I had yet one more signal that something good lies in Marne la Vallee.
Let’s face it sometimes you have that feeling that most of the cast members working the resort are just trying to get there bread in to the house, working without any passion, devotion and just “going through the motions”.
Some other cast members actually drive themselves to the edge to get that perfect Disney experience to the resort guest.
Sometimes I have even been over critical to some cast members, talking to some friends in management about how Paris has had the bad luck of getting some “bad apples” which would probably not make it even as janitors in supermarkets (with all due respect to the janitors 
) .
And sometimes (often fortunately) I have applauded “publicly” cast members which have that extra drive and which can transmit all there emotion and love for Disney to the guests!
As much as it is human to have emotions and therefore to sometimes not be in the perfect working conditions (and this must be even harder when you work for a company which is such a financial crunch as EuroDisney SCA) due to your personal life etc I do believe that Disney cast members, selling happiness as they are, should always be able to exclude the outside world (even there own) from the park.
Today I was having a very bad day in the office; one of those days that you are simply snowed under and are simply looking / hoping for a tiny shine of light and hope to get you through the day. What I normally do in these situations is give myself a piece of “moral candy” and tell myself that if the day or the affair goes well I’ll get myself something nice,
So I decided to renew my annual passport , since I don’t believe I’ll have time to get in DLRP at least before late April (no Buzz opening for me sigh) and my Annual pass expires in early april I phone DLRP and asked if it was possible to renew by fax , email or phone (don’t like snail mail).
So I found myself speaking on the phone with one of the nicest Cast members I have ever encountered in Paris ( thanks “Isabelle”) which not only renewed efficiently and clearly my AP but also understood my passion for Disney (and recognised my photo sigh ) and started chatting about the day in the park etc.
All in all I went back to work with a smile on my face! Sure in those 7 minutes on the phone even more work, phone calls, emails etc snowed me under but hey….i’m now plowing happily with a smile on my face…
Thanks for the magic…
March 7th, 2006 at 5:51 pm
Lovely story, will be at DLP next week buying APs and filming our first video trip report to add to our video blog
March 8th, 2006 at 1:00 am
Great report - it shows how important each and every CM in the resort is.
To honor Isabelle’s great work we have also chosen her as DLP.info Cast Member of the Month for March!
Anyone else out there having great experiences to share? We sure would love to hear the stories - and certainly also nominations for the CM of the Month title…
March 18th, 2006 at 5:59 pm
I am also very unhappy with the customer service of Disneyland Paris, so bad yet that my children and I are afraid to ga again to let tell us bad things and I do not know to how I can write to explain all this, is there an adress in USA to tell my story please can someone help me?